I have noticed lately that every street corner, there seems to be a bank being built. I find this odd since we have the technology now to do most everything without visiting an actual bank! We have online access to our accounts, we can pay bills online, we can get money from ATMs, we deposit money via ATMS and direct deposits… I can’t remember the last time I actually went inside a bank or even to the drive through window!
Of course if you do need service, forget the individual service that you once had driving to your bank. Everything inside a bank is automated and the people working there only have the ability to do what the computers allow them to do, no more. If you need something beyond the capability of the computer program, then they are going to have to escalate it to a higher office and wait.
Now with that automation the banks save money. They don’t need as many people to process loans, process canceled checks, mail letters, etc. But the banks have found most everyway to charge for more services. Not only do they charge for ATMs to non-account members/customers, but they charge some high fees to customers, especially when they are down.
I once had a situation that just amazed me. I have a home equity account with a company other than my primary bank. I had done some work on the house and needed to replinish my checking account before paying some bills. So I wrote myself a check and deposited it using my ATM machine. I then went home and payed some bills online, and then the next day, I left the country on business. While away, I needed to check on a bill my wife asked me about. I went in to my account online to find the deposit had been reversed. I then called the bank. Seems I forgot to sign the back of the check, so they reversed the deposit and mailed my check back to me!
Now let’s review. I had a check made out to me, from me. The name and address of the payer was me. Written to the same person…me and signed by none else….ME! I used MY ATM card to deposit it, with MY PIN number, into my account. Depositing the whole amount, no “less cash” option. Hmmm, who else would have made the mistake of depositing a check into my account? Who else would have my ATM card with my PIN number? And is it possible there is another person living at my address with the same name paying me by check? Seems if the bank had just accepted the check, there would be extremly little risk of anybody disputing the check! But no, reverse the deposit, send it back by mail and…. Instant money for them. Now my bills come in and there is no money, so they get to charge me $30. Since most places that get a returned check try depositing a second time…bang… another $30. I did have some luck though, the payee of my bill didn’t charge me for the insufficient funds, but most do! Now, my bank has $60 because they decided not to take the risk of accepting a check that had an extreme little risk of dispute! (oh, by the way, I did call them before the bill check came in and bounced. I was told sorry, the rejected check was already in the mail back to me, so they couldn’t do anything about it now. Be more careful next time to sign the back!)
They must be wanting to build a new bank somewhere. Maybe the next street corner away? Okay, two corners away. Oh, and my bank…. It is a Credit Union where the “members” are treated as owners not just customers. Hmmmm, wonder what they would do if we were customers?
Overdaft protection? Well, the bill was more than a few hundred dollars, so no they don’t offer protection for large amounts. If they did, I am sure there would be some fees for it somewhere!
Imagine if banks charged less for ATM fees, Knew their customers better and were willing to look at situations and take a little risk on customers with good standings that have been with them many years. Instead of building more banks, increase the amount of interest they pay back to customers that invest in them. So what if you have to drive 2 miles to the bank, the cost of gas would be less than a few cents. Oh then they could compete with some of the online banks such as ING direct, instead of complaining about them.
So next time you pass a new bank being built, go home and look at how much interest your bank pays you. And wonder, is that bank worth it? Maybe my matteress is a better place to hold my money
(just kidding, I wouldn’t dare put it in the matteress, that would be uncomfortable to sleep on!)