Computer Instructor at Coastal Carolina Community College
Jacksonville, North Carolina Area
- Current
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- Computer Instructor at Coastal Carolina Community College
- Owner / cruise specialist at Cruise Planners (Self-employed)
- Past
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- Service Runtime Manager at Volvo IT
- Global Service Runtime Manager at Volvo IT
- Member Collaboration Council at Volvo IT
- Business Partner at Volvo IT
- Information Center Specialist at Mack Trucks, Inc.
- Industrial Engineering Analyst at Mack Trucks, Inc.
- Industrial Engineering Analyst at Mack Trucks, Inc.
- Assembly line Personnel at Mack Trucks, Inc.
- Education
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- DeSales University
- Coastal Carolina Community College
- Coastal Carolina Community College
- Recommendations
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7 recommendations - Connections
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148
connections
- Industry
- Information Technology and Services
- Websites
Summary
Experienced Service Operations Manager in a multi-cultural environment.
*Certified ITIL Foundations in IT Service Management.
*Experienced working abroad in Sweden and other European Countries.
*Collaboration skills utilizing SharePoint, LiveMeeting, Communictor, Outlook, and other tools.
*Ability to lead teams in different geographic locations.
*Customer Focused
*Good written and verbal communication skills with both IT and non-IT personnel.
*Understand both Corporate and Factory cultures.
Specialties:
Service Operations Management
Inventory Management
Project Management
ITIL
Experience
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Computer Instructor
Coastal Carolina Community College
(Educational Institution; Information Technology and Services industry)
January 2010 — Present (9 months)
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Owner / cruise specialist
Cruise Planners (Self-employed)
(Self-Employed; Leisure, Travel & Tourism industry)
2007 — Present (3 years )
Owner and operator of independent Cruise Planners Franchise
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Service Runtime Manager
Volvo IT
(Privately Held; Information Technology and Services industry)
2005 — May 2009 (4 years )
Responsible for Volvo's desktop environment in the US, Canada, and Mexico.
*Liaison between global and local operations.
*Locally accountable for desktop operations for 15 Business Areas with over 75 organizational units.
*Maintain global standards to provide the customer with same user experience regardless of geographical work location.
*Approve all local deviations made to the client environment to accommodate regional differences while maintaining standards.
*Identified and reported on improvement areas for increased efficiency. -
Global Service Runtime Manager
Volvo IT
(Privately Held; Information Technology and Services industry)
2006 — 2007 (1 year )
Maintained global operations team of 13 managers in 8 countries while the company re-organized the I&O division globally and maintained my local responsibilities at the same time.
*Coordinated activities of 13 Runtime Managers in 8 countries.
*Accountable to Global Steering Committee.
*Planned / Assigned / Followed up global activity list for Runtime Mangers.
*Conduct Bi-Weekly meetings with all regional Runtime Managers -
Member Collaboration Council
Volvo IT
(Privately Held; Information Technology and Services industry)
2004 — 2006 (2 years )
Council was steering committee for various groups responsible for tools such as SharePoint, LiveMeeting, Outlook, Communicator, and Intranet.
*Appointed by Volvo / Mack Truck CIO to represent him on council.
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Business Partner
Volvo IT
(Privately Held; Information Technology and Services industry)
2004 — 2005 (1 year )
End User Services Business Partner for equipment project.
*Designed services related to PC inventory using Business Warehouse, as member of global team.
*Interfaced with SAP developers as liaison between business and IT
*Worked extensively in Sweden across a 2 year period.
*Applied holistic view of organization. -
Information Center Specialist
Mack Trucks, Inc.
(Privately Held; Automotive industry)
1998 — 2004 (6 years )
*Managed IT projects.
*Implemented inventory control system for 2500+ new and used PC hardware.
*Researched and purchased desktop hardware, software, and peripherals.
*Scheduled and monitored installation of desktop equipment and software. -
Industrial Engineering Analyst
Mack Trucks, Inc.
(Privately Held; Automotive industry)
1993 — 1998 (5 years )
Performed various duties in Accounting and Quality for a Mack Trucks, Inc. plant remanufacturing engine components in Middletown, PA
*Installed Novell network
*Implemented a Gage Calibration Laboratory including establishment of policies and procedures that are still in use today.
*Accounting for remanufactured cores sold to all Mack Dealers in the United States.
*Reported on plant labor and material each month. -
Industrial Engineering Analyst
Mack Trucks, Inc.
(Privately Held; Automotive industry)
1987 — 1993 (6 years )
Performed various duties in Quality and Office for a Mack Trucks, Inc. plant remanufacturing engine components in New Bern, NC.
*Financial Accounting for plant
*Managed office activities for 1.5 years.
*Instrumental in closing and relocating the plant.
*Performed Quality process analysis.
*Conducted warranty analysis.
*Led teams in writing factory work instructions. -
Assembly line Personnel
Mack Trucks, Inc.
(Privately Held; Automotive industry)
1986 — 1987 (1 year )
Various positions on assembly lines in a Mack Trucks, Inc. Engine component Remanufacturing Plant.
Education
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DeSales University
Bachelor of Science , Management of Information Technology , 2006 — 2009
Cum Laude
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Coastal Carolina Community College
Business Computer Programming 1989 — 1993
completed 89 quarter credits.
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Coastal Carolina Community College
Adv Diploma , Automtive Technology , 1983 — 1985
Additional Information
Websites:
Interests:
New computer technology Linux Web Design and Development Management styles and techniques
Groups:
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DeSales University Alumni -
Volvo Alumni -
Lehigh Valley Links -
Cruise Planners - American Express -
Volvo Group -
Safari Books Online -
Mack Trucks Group